C.L.E.A.R Support Training
This isn’t theory. We’ve been on both sides of the call.
That’s why the support we offer doesn’t just teach—it builds steady confidence you can feel, and skills that hold under pressure.
For Call Handlers Supporting the Armed Forces Community
Audience: Peer supporters, call handlers, welfare officers, and volunteers
Duration: 2 Days
Delivery: In-person, trauma-informed, interactive, and practical
C.L.E.A.R Support Training – Two days of immersive, in-person learning that brings calm focus to crisis calls. Through guided reflection and trauma-informed practice, participants gain emotional clarity, steady confidence, and solid tools to handle tough conversations—and feel supported every step of the way.”
Through practical exercises, guided reflection, and a trauma-informed lens, participants develop greater self-awareness, emotional regulation, and clarity in their role. The training focuses on equipping individuals with the mindset, language, and boundaries needed to respond effectively and safely in live scenarios, while maintaining their own wellbeing.
Key learning outcomes include:
- Greater confidence in managing sensitive or distressing conversations
- A shared, consistent approach across teams for supporting callers
- Tools and frameworks to strengthen resilience and reduce escalation risks
- Clear boundaries and referral routes that protect both staff and callers
This programme is built specifically for non-clinical teams and prioritises emotional safety, practical language, and real-world application—delivered in a way that reflects the realities of supporting the Armed Forces community.
For more information contact us here:
