Supporting Those Who Support the Armed Forces Community
You already deliver extraordinary services to extraordinary people. We’re here to help you go even further.
At What Makes the Difference CIC, we partner with Armed Forces charities and CICs to strengthen the impact of the support you offer. Whether you’re working with serving personnel, veterans, or military families, we help you and your team deepen your understanding, sharpen your skills, and respond more effectively — especially in moments of crisis.
Build Confidence in Crisis Support with C.L.E.A.R.
Our C.L.E.A.R. Support Training Programme is specifically designed for those working with the Armed Forces community — including peer mentors, call handlers, caseworkers, and frontline support staff.
This interactive training equips your team to:
- Recognise the signs of distress, trauma, or suicidal thinking
- Respond with calmness and clarity during crisis calls or conversations
- Set and hold boundaries while maintaining compassion
- Refer safely and effectively to additional services or support networks
- Protect your wellbeing while supporting others
Why It Matters
This training doesn’t just benefit your team — it improves outcomes for the people you serve. In high-pressure moments, the right skills and responses can make all the difference. C.L.E.A.R. ensures your organisation is equipped to handle those moments with empathy, professionalism, and care.
Tailored to Your Mission
We understand that no two organisations are the same. That’s why we adapt our delivery to reflect your service model, community, and team roles. Whether you’re supporting people in crisis, offering long-term mentoring, or managing a helpline, we make sure the training fits your real-world needs.
Let’s Strengthen Your Support Together
Join other forward-thinking charities and non-profits who are investing in the capability, resilience, and confidence of their teams. Together, we can ensure that those supporting the Armed Forces community feel supported themselves.
hello@whatmakesthedifference.org and get C.L.E.A.R. and how we can work with your organisation.
