Refund Policy (if applicable)
Refund Policy
Effective Date: 7/12/24
For Individuals
Our refund policy for coaching and therapy services ensures flexibility while respecting our time and commitments:
- Cancellations:
- Full refund if cancelled 48+ hours before the session.
- 50% refund for cancellations made between 24–48 hours.
- No refund for cancellations made less than 24 hours prior.
- Missed Appointments:
Missed sessions without prior notice are non-refundable. - Packages:
- Refunds are available for unused sessions in a package.
- A 10% administrative fee applies.
For Companies and Organisations
We understand the importance of flexibility for businesses and organisations, and our refund policy reflects this:
- Cancellations:
- Full refund for cancellations made 14+ days prior to the workshop or event.
- 50% refund for cancellations made between 7–14 days prior.
- No refund for cancellations made less than 7 days before the event.
- Custom Work:
Any custom materials or work created specifically for your organisation are non-refundable once delivered. - Postponements:
Rescheduling requests are accommodated when possible but may incur a rescheduling fee based on preparation and delivery costs.
Refund Process
Once approved, refunds will be processed within 7–10 business days and credited back to your original payment method.
For any questions or concerns regarding our refund policies, please feel free to contact us.
Note: These policies are designed to balance the commitments we make with the flexibility our clients need.
Contact Information
For refund inquiries, please contact us at:
hello@whatmakesthedifference.org
