{"id":1788,"date":"2024-12-07T15:17:10","date_gmt":"2024-12-07T15:17:10","guid":{"rendered":"https:\/\/whatmakesthedifference.org\/?page_id=1788"},"modified":"2024-12-07T15:22:23","modified_gmt":"2024-12-07T15:22:23","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/whatmakesthedifference.org\/?page_id=1788","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>Privacy Policy<\/strong><\/h2>\n\n\n\n<p><strong>Effective Date:<\/strong> 7\/12\/24<\/p>\n\n\n\n<p><strong>1. Introduction<\/strong><strong><br><\/strong>Welcome to &#8220;What Makes the Difference CIC&#8221; (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [insert website URL] and use our services.<\/p>\n\n\n\n<p><strong>2. Data Collection Methods<\/strong><strong><br><\/strong>We collect personal data in the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Directly from you when you provide it to us (e.g., filling out forms, subscribing to newsletters).<\/li>\n\n\n\n<li>Automatically as you navigate through the site (e.g., usage details, IP addresses, cookies).<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Types of Data Collected<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personal Identification Information:<\/strong> Name, email address, phone number, etc.<\/li>\n\n\n\n<li><strong>Technical Data:<\/strong> IP address, browser type, operating system, etc.<\/li>\n\n\n\n<li><strong>Usage Data:<\/strong> Information about how you use our website and services.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. How We Use Your Data<\/strong><strong><br><\/strong>We use your data for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To provide and maintain our services.<\/li>\n\n\n\n<li>To notify you about changes to our services.<\/li>\n\n\n\n<li>To allow you to participate in interactive features of our service.<\/li>\n\n\n\n<li>To improve our website and services.<\/li>\n\n\n\n<li>To comply with legal obligations.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Data Sharing<\/strong><strong><br><\/strong>We do not sell or trade your personal data. We may share your data with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service providers who assist us in operating our website and services.<\/li>\n\n\n\n<li>Legal authorities if required by law.<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Data Protection Measures<\/strong><strong><br><\/strong>We implement various security measures to protect your personal data, including encryption, access controls, and secure servers.<\/p>\n\n\n\n<p><strong>7. Your Rights<\/strong><strong><br><\/strong>You have the following rights concerning your personal data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your data.<\/li>\n\n\n\n<li>Request corrections to your data.<\/li>\n\n\n\n<li>Request deletion of your data.<\/li>\n\n\n\n<li>Withdraw consent to data processing.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. Cookies<\/strong><strong><br><\/strong>Our website uses cookies to improve your experience. You can choose to disable cookies through your browser settings.<\/p>\n\n\n\n<p><strong>9. Contact Information<br><\/strong>If you have any questions about this Privacy Policy, please contact us at:<br>hello@whatmakesthedifference.org<\/p>\n<\/div>\n\n\n\n<!--nextpage-->\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\"><strong>Terms and Conditions<\/strong><\/h3>\n\n\n\n<p><strong>Terms and Conditions<\/strong><\/p>\n\n\n\n<p><strong>Effective Date:<\/strong> 7\/12\/24<\/p>\n\n\n\n<p><strong>1. Introduction<\/strong><strong><br><\/strong>These Terms and Conditions (&#8220;Terms&#8221;) govern your use of our website and services provided by &#8220;What Makes the Difference CIC&#8221; (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;). By accessing our website, you agree to these Terms in full.<\/p>\n\n\n\n<p><strong>2. Acceptance of Terms<\/strong><strong><br><\/strong>By using our website, you accept these Terms and our Privacy Policy. If you disagree with any part of these Terms, you must not use our website.<\/p>\n\n\n\n<p><strong>3. User Responsibilities<\/strong><strong><br><\/strong>You agree to use our website only for lawful purposes. You must not use our website:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In any way that breaches any applicable local, national, or international law.<\/li>\n\n\n\n<li>To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Intellectual Property Rights<\/strong><strong><br><\/strong>All content on this website, including text, graphics, logos, and images, is the property of &#8220;What Makes the Difference CIC&#8221; and is protected by copyright laws.<\/p>\n\n\n\n<p><strong>5. Limitation of Liability<\/strong><strong><br><\/strong>To the maximum extent permitted by law, &#8220;What Makes the Difference CIC&#8221; will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.<\/p>\n\n\n\n<p><strong>6. Termination of Access<\/strong><strong><br><\/strong>We reserve the right to terminate or suspend your access to our website without notice if you violate these Terms.<\/p>\n\n\n\n<p><strong>7. Governing Law<br><\/strong>These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved exclusively in the courts of the United Kingdom.<\/p>\n\n\n\n<p><strong>8. Modifications to Terms<\/strong><strong><br><\/strong>We may revise these Terms from time to time. Any changes will be posted on this page, and by continuing to use our website, you agree to the updated Terms.<\/p>\n\n\n\n<p><strong>9. Contact Information<br><\/strong>If you have any questions about these Terms, please contact us at:<br>hello@whatmakeshtedifference.org<\/p>\n<\/div>\n\n\n\n<!--nextpage-->\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>Cookie Policy<\/strong><\/h3>\n\n\n\n<p><strong>Cookie Policy<\/strong><\/p>\n\n\n\n<p><strong>Effective Date:<\/strong> 7\/12\/24<\/p>\n\n\n\n<p><strong>1. Introduction<\/strong><strong><br><\/strong>&#8220;What Makes the Difference CIC&#8221; (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) uses cookies to improve your experience on our website [insert website URL].<\/p>\n\n\n\n<p><strong>2. What Are Cookies?<\/strong><strong><br><\/strong>Cookies are small text files stored on your device when you visit our website. They help us enhance your experience by remembering your preferences and understanding how you use our site.<\/p>\n\n\n\n<p><strong>3. Types of Cookies We Use<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essential Cookies:<\/strong> Necessary for the basic functioning of our website.<\/li>\n\n\n\n<li><strong>Performance Cookies:<\/strong> Help us understand how visitors interact with our site by collecting information anonymously.<\/li>\n\n\n\n<li><strong>Functional Cookies:<\/strong> Remember your preferences and settings.<\/li>\n\n\n\n<li><strong>Targeting Cookies:<\/strong> Used to deliver relevant advertising and track the effectiveness of our marketing campaigns.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Managing Cookies<\/strong><strong><br><\/strong>You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them.<\/p>\n\n\n\n<p><strong>5. Consent<\/strong><strong><br><\/strong>By using our website, you consent to our use of cookies as outlined in this policy.<\/p>\n\n\n\n<p><strong>6. Contact Information<br><\/strong>If you have any questions about our Cookie Policy, please contact us at:<br>hello@whatmakesthedifference.org<\/p>\n<\/div>\n\n\n\n<!--nextpage-->\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>Disclaimer<\/strong><\/h3>\n\n\n\n<p><strong>Disclaimer<\/strong><\/p>\n\n\n\n<p><strong>Effective Date:<\/strong> 7\/12\/24<\/p>\n\n\n\n<p><strong>1. General Information Disclaimer<\/strong><strong><br><\/strong>The information provided on &#8220;What Makes the Difference CIC&#8221; website is for general informational purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information.<\/p>\n\n\n\n<p><strong>2. Professional Advice Disclaimer<\/strong><strong><br><\/strong>The content on this website is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of a qualified professional regarding any mental health or other concerns.<\/p>\n\n\n\n<p><strong>3. Limitation of Liability<\/strong><strong><br><\/strong>To the fullest extent permitted by law, &#8220;What Makes the Difference CIC&#8221; will not be liable for any loss or damage, whether direct, indirect, or consequential, arising from your use of our website or reliance on any information provided.<\/p>\n\n\n\n<p><strong>4. Third-Party Links Disclaimer<\/strong><strong><br><\/strong>Our website may contain links to third-party websites. These links are provided for your convenience, and we have no control over the content or practices of these websites.<\/p>\n\n\n\n<p><strong>5. Contact Information<br><\/strong>If you have any questions about this Disclaimer, please contact us at:<br>hello@whatmakesthedifference.org<\/p>\n<\/div>\n\n\n\n<!--nextpage-->\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>Refund Policy (if applicable)<\/strong><\/h3>\n\n\n\n<p><strong>Refund Policy<\/strong><\/p>\n\n\n\n<p><strong>Effective Date:<\/strong> 7\/12\/24<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>For Individuals<\/strong><\/h4>\n\n\n\n<p>Our refund policy for coaching and therapy services ensures flexibility while respecting our time and commitments:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancellations<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Full refund if cancelled 48+ hours before the session.<\/li>\n\n\n\n<li>50% refund for cancellations made between 24\u201348 hours.<\/li>\n\n\n\n<li>No refund for cancellations made less than 24 hours prior.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Missed Appointments<\/strong>:<br>Missed sessions without prior notice are non-refundable.<\/li>\n\n\n\n<li><strong>Packages<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Refunds are available for unused sessions in a package.<\/li>\n\n\n\n<li>A 10% administrative fee applies.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>For Companies and Organisations<\/strong><\/h4>\n\n\n\n<p>We understand the importance of flexibility for businesses and organisations, and our refund policy reflects this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancellations<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Full refund for cancellations made 14+ days prior to the workshop or event.<\/li>\n\n\n\n<li>50% refund for cancellations made between 7\u201314 days prior.<\/li>\n\n\n\n<li>No refund for cancellations made less than 7 days before the event.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Custom Work<\/strong>:<br>Any custom materials or work created specifically for your organisation are non-refundable once delivered.<\/li>\n\n\n\n<li><strong>Postponements<\/strong>:<br>Rescheduling requests are accommodated when possible but may incur a rescheduling fee based on preparation and delivery costs.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Refund Process<\/strong><\/h4>\n\n\n\n<p>Once approved, refunds will be processed within 7\u201310 business days and credited back to your original payment method.<\/p>\n\n\n\n<p>For any questions or concerns regarding our refund policies, please feel free to <a href=\"#\">contact us<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Note<\/strong>: These policies are designed to balance the commitments we make with the flexibility our clients need.<\/p>\n\n\n\n<p><strong>Contact Information<br><\/strong>For refund inquiries, please contact us at:<br>hello@whatmakesthedifference.org<\/p>\n<\/div>\n\n\n\n<!--nextpage-->\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\"><strong>Accessibility Statement<\/strong><\/h3>\n\n\n\n<p><strong>Accessibility Statement<\/strong><\/p>\n\n\n\n<p><strong>Effective Date:<\/strong> 7\/12\/24<\/p>\n\n\n\n<p><strong>1. Commitment to Accessibility<\/strong><strong><br><\/strong>&#8220;What Makes the Difference CIC&#8221; is committed to ensuring that our website is accessible to all users, including those with disabilities.<\/p>\n\n\n\n<p><strong>2. Accessibility Standards<\/strong><strong><br><\/strong>We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to ensure our website is user-friendly for everyone.<\/p>\n\n\n\n<p><strong>3. Accessibility Features<\/strong><strong><br><\/strong>Our website includes the following accessibility features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Text descriptions for images<\/li>\n\n\n\n<li>Keyboard navigation<\/li>\n\n\n\n<li>Adjustable text size<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Reporting Accessibility Issues<br><\/strong>If you encounter any accessibility barriers on our website, please contact us at hello@whatmakesthedifference.org. We will work to address the issue as soon as possible.<\/p>\n\n\n\n<p><strong>5. Contact Information<br><\/strong>For accessibility-related inquiries, please contact us at: hello@whatmakesthedifference.org<\/p>\n<\/div>\n\n\n\n<p><br><\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>GDPR Compliance Statement (if applicable)<\/strong><\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>GDPR Compliance Statement<\/strong><\/p>\n\n\n\n<p><strong>Effective Date:<\/strong> 7\/12\/24<\/p>\n\n\n\n<p><strong>1. Introduction<\/strong><strong><br><\/strong>&#8220;What Makes the Difference CIC&#8221; is committed to complying with the General Data Protection Regulation (GDPR) for our users in the European Union.<\/p>\n\n\n\n<p><strong>2. Data Subject Rights<\/strong><strong><br><\/strong>As a data subject, you have the following rights:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Right to Access:<\/strong> Request a copy of the personal data we hold about you.<\/li>\n\n\n\n<li><strong>Right to Rectification:<\/strong> Request corrections to any inaccurate or incomplete data.<\/li>\n\n\n\n<li><strong>Right to Erasure:<\/strong> Request deletion of your data (&#8220;right to be forgotten&#8221;).<\/li>\n\n\n\n<li><strong>Right to Data Portability:<\/strong> Request the transfer of your data to another organization.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Data Breach Procedures<\/strong><strong><br><\/strong>In the event of a data breach, we will notify affected users and the appropriate supervisory authority within 72 hours of becoming aware of the breach, if the breach is likely to result in a high risk to your rights and freedoms.<\/p>\n\n\n\n<p><strong>4. Contact Details of Data Protection Officer (DPO)<br><\/strong>If you have any questions or concerns about our GDPR practices, please contact our Data Protection Officer at:<br>hello@whatmakesthedifference.org<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Effective Date: 7\/12\/24 1. IntroductionWelcome to &#8220;What Makes the Difference CIC&#8221; (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [insert website URL] and use our services. 2. Data Collection MethodsWe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"class_list":["post-1788","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - What Makes the Difference CIC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whatmakesthedifference.org\/?page_id=1788\" \/>\n<link rel=\"next\" href=\"https:\/\/whatmakesthedifference.org\/?page_id=1788&page=2\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - What Makes the Difference CIC\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Effective Date: 7\/12\/24 1. 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IntroductionWelcome to &#8220;What Makes the Difference CIC&#8221; (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [insert website URL] and use our services. 2. Data Collection MethodsWe&hellip;","_links":{"self":[{"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=\/wp\/v2\/pages\/1788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1788"}],"version-history":[{"count":5,"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=\/wp\/v2\/pages\/1788\/revisions"}],"predecessor-version":[{"id":1796,"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=\/wp\/v2\/pages\/1788\/revisions\/1796"}],"wp:attachment":[{"href":"https:\/\/whatmakesthedifference.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}